Audio and video out of sync

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Ballin_Boston

I can't get my audio and video to sync. I've tried to troubleshoot but I haven't made any success yet.

13-12-2021 -

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KristisCabana

I've been using this program forever (BIG SUPPORTER!!!) and I never had this happen. Now, all the sudden I am trying to do some important video series and this will NOY SYNC. Absolutely infuriating. P.S I never used the prepare video option before (can you imagine the space I would need for DOUBLE VIDEOS OMG!). But, I did it because admin asked. And guess what? It didn't work. Sometimes I wish companies like this would just say: We're sorry, it's our fault! We are trying to fix it!

Patricia B. R.

tengo problemas con mi animotica

Mark from Animotica Team

Hi,

Thank you for contacting Animotica Support Center! We suggest using the Prepare Videos For Animotica tool before adding the videos to your project. It helps to convert the video files to compatible formats with Animotica. Would you please look at an article on preparing videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica)?

Kind regards,
Animotica Team

Mudwalkers

This seems to have solved my issue! Thanks!!