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Voice over not working


R
Remya Suraj

I am trying to do voice over for the video and its showing a error message.
attached the snip of error msg. Please help! I have the pro version.


A

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Mark B.

Hi again,

Could you also send the screenshot of the media file properties? It will be much appreciated.

Best regards,
Animotica Team


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Mark B.

Greetings,

Thank you for contacting Animotica Support Center! We are truly sorry for such a delayed answer. Please, be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.105.0). Would you please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808)?

Furthermore, we suggest going to the setting of Animotica on your device and checking if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be found in the following folder on your computer - C: Users {PC Name] Documents Animotica Projects (You would have to insert the actual PC name instead of the {PC Name} string)

Contact us if you need any further assistance.

Best regards,
Animotica Team