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App keeps freezing and crashing while editing


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Ahmed Mohamed

Eveytime I go on Animotica to make some video edits, within 5 to 10 minutes it crashes. The app completely stops responding and nothing work on it. I need to uninstall and reinstall the app for it to work again.

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Mark B.

Merged with: Animotica Freezing - Thread 2

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Lar Bowler

I've only started using Animotica, all updated version, and paid for the full version of it also, as well as using the latest update of Windows 10, within a few mins of starting a project, the whole thing freezes and I have to go to Task Manager to End Task.

This is not good for me as I have numerous long form podcasts coming up I need to edit and this is not helping.

My friend, who suggested Animotica to me and has been using it for quite some time, is now having the same issues. I can see from a previous thread that we are not alone.

I am starting a new thread to get more attention from the Animotica team

Please advise


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ՏTᗩᑕᗴY

IT happens after a few seconds of editing. Freezing, audio and video out of sync, it's a mess. we should be offered a refund


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Mark B.

Merged with: Freezing

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Mark B.

Merged with: Freezes

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Jhonata Antunes

it just freezes 20 s after i start the edit.


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Baseline Farm

The app was working great until a few weeks ago. When I start editing a video it freezes and does not allow me to exit from the app. or close it. I want to purchase this appt but not if it continues to have this problem


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Mark B.

Merged with: It freezes

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Mark B.

Merged with: Application crashed in the middle of video editing

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Richard Dixon

Was in the middle of creating and editing my video for youtube when the application froze and was unresponsive for 30 minutes. It was accessible after that but the video being edited had been removed even after I saved it multiple times during editing.


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Mark B.

Merged with: Plantage

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adrien Rochat

J'essaye de faire des vidéos mais le logiciel fait que de planter, a chaque fois je suis obligé redémarrer mon ordi car l'application reste figée.
Pouvez-vous faire quelque chose ?


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Bethany Loud

Every time I open one of my projects, the app freezes and crashes. It won't save, either. The audio also keeps muting before crashing.


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Mark B.

Merged with: Crashing

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Bethany Loud

Every time I open one of my projects, the app freezes and crashes. It won't save, either. The audio also keeps muting before crashing.


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Mark B.

Merged with: Crashing

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Becki Munro

Hi, I have had a lot of freezing issues with Animotica over the past two weeks. I have seen that a lot of other users have had the same issue, so it is not an isolated problem. I have seen your late response to calls for support, and the issue still has not been resolved. Your response was as useful as a chocolate teapot! Can you please let me, and everyone else know how you plan to fix these issues, along with a timeframe. I, like many others, have the paid version, and this is now causing me issues with hitting my important deadlines. If you are unable to resolve the issue, I would like to request a refund. It is a shame because it was a very good video editing programme. I really hope this issue can be resolved quickly. I look forward to hearing from you.


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Mark B.

Merged with: Screen Freeze - Animotica unusable

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Molly Whitchurch

The app keeps freezing and locking up, I have to manually shut it down and it's impossible to get any work done. It was fine until yesterday.


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Mark B.

Merged with: App keeps freezing

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james

App freezes up a few minutes unto project. worked great up until about 10 hours ago.


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Mark B.

Merged with: App freezes

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james

app freezes about two or three minutes into a project.


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Mark B.

Merged with: App freezes

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Mark B.

Merged with: App keeps freezing

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Molly Whitchurch

The app keeps freezing and locking up, I have to manually shut it down and it's impossible to get any work done. It was fine until yesterday.


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Jaye Lene Long

I have loaded a video I want to edit/revise and the app keeps locking up that all I can do is reboot my computer.

Is there an issue with the app or an update?


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Mark B.

Merged with: App locking up

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Mark B.

Hi Ahmed,

Thank you for contacting us! Please accept our genuine apologies for such a delayed answer. We recommend going to the application settings, specifically the performance section, to enable the hardware acceleration for playback and encoding.

Contact us if you have any further questions.

Best regards,
Animotica Team


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Mark B.

Stacey,

Thank you for your feedback! We recommend going to the application settings, specifically the performance section, set the settings as shown in the example below. Also, please see if turning on the proxies helps resolve this problem.

Contact us if you have any further questions.

Best regards,
Animotica Team


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ՏTᗩᑕᗴY

THIS DID NOT WORK. I NEED A REFUND FOR PURCHASING THE FULL VERSION OF THIS APP. I HAVE NOT BEEN ABLE TO FULLY USE THIS APP IN WEEKS.