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Animotica keeps freezing


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Mikki Wright

For the past week, Animotica has froze completely withint 30-60 seconds of opening up a project. I've tried various different clips, or even just watching a clip without clicking anything to edit, but each time over the past week that I've tried to use Animotica this has happened. I've edited many videos previously and not encountered similar issues and I've also upgraded to unlock all features but now cannot use any.

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Mark B.

Greetings,

Thank you for contacting us! We are genuinely sorry for such a delayed answer. Please, be sure that you are running the latest versions of Windows and Animotica (ver.1.1.106.0). Would you please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808)?

Furthermore, we suggest going to the setting of Animotica on your device and checking if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be found in the following folder on your computer - C: Users {PC Name] Documents Animotica Projects (You would have to insert the actual PC name instead of the {PC Name} string).
Also, we suggest going to the Animotica settings on your device and resetting the application settings.

Contact us if you need any further assistance.

Best regards,
Animotica Team