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The pro features are no longer working


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Diana McAlister

Order details:
Product Name: Full Pro
Product ID: FullAccessProductId
Transaction ID: 3fb3f4ce-5df2-4d07-8e6a-1668a6d93786
Date: 2020-04-23T03:00:48.413Z
Price: GBP13.39

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Activity Newest / Oldest

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Diana McAlister

Animotica Team
Thu 23/04/2020 04:01
Animotica Logo
Welcome to the Animotica Pro Family!
Thank you for choosing Animotica!

You’re one of 70.000 Animotica PRO Family users.

Order details:
Product Name: Full Pro
Product ID: FullAccessProductId
Transaction ID: 3fb3f4ce-5df2-4d07-8e6a-1668a6d93786
Date: 2020-04-23T03:00:48.413Z
Price: GBP13.39

Valid until: Lifetime. That’s right, you will never have to pay again! :)
Use on devices: up to 5 PCs for your Microsoft Account.

The Order Information you can find by the link: account.microsoft.com/billing/orders/?type=Digital
Please, make sure that you sign-in with your Microsoft Account.

What is included in your package?
Remove the 'Made With Animotica' watermark once and for all;
Unlock all animations for text and overlays;
Unlock additional overlays (stickers, element, etc.);
Unlock all System Fonts;
Create text style presets;
Better output video quality (Bitrate settings);
Unlimited projects and exports;
Unlimited number of overlays;
Available on PC, XBox, Windows Mobile for your Microsoft Account;
Export in HD1080 and 4k resolution;
Add video, GIF and photo overlays, custom logo in the video;
Unlock all transitions and effects;
Unlock all effects.

Have any questions? Check Video Editing Tutorials or contact Animotica Support.

Sincerely Yours,
Animotica Team
You’re receiving this email becaus


M

Mark B.

Greetings,

Thank you for contacting us! We are truly sorry for this inconvenience. Please follow the instructions below:

— Please send us a screenshot of a confirmation email sent when you purchase the Pro version.

If you cannot find this email, please take a screenshot of your Order History in Microsoft, proving the Pro version's purchase. Please follow this link and log in to your Microsoft account to see your Order History (account.microsoft.com/billing/orders/?period=TwelveMonths&type=Digital&filterChangeCount=1).

Please send a screenshot to our email - support@animotica.com.

Kind regards,
Animotica Team


D

Diana McAlister

How can this be fixed