Errors and Bugs

rajeev ysr

Mark from Animotica Team

Merged with: Unable to open my purchased version of animotica

Mark from Animotica Team

Greetings,

Thank you for contacting Animotica Support Center! We are genuinely sorry for this inconvenience. Please follow the instructions below:

— Please send a screenshot of a confirmation email sent when you purchase the Pro version to our email - support@animotica.com.

If you cannot find this email, please take a screenshot of your Order History in Microsoft, proving the Pro version's purchase. Please follow this link and log in to your Microsoft account to see your Order History.

We are looking forward to your response.

Kind regards,
Animotica Team

Wasim Safdar

I have purchased it through Microsoft app store. Although I am logged in from same account from which I purchased ANIMOTICA. Still it is not launching pro version. I have tried it time and gain. Kindly help ?

Mark from Animotica Team

Greetings,

Thank you for contacting Animotica Support Center! We are truly sorry for such a delayed answer. Please, be sure that you are running the latest versions of Windows 10 and Animotica (ver.1.1.106.0). Would you please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808)?

Furthermore, we suggest going to the setting of Animotica on your device and checking if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be found in the following folder on your computer - C: Users {PC Name] Documents Animotica Projects (You would have to insert the actual PC name instead of the {PC Name} string).
Also, we suggest going to the Animotica settings on your device and resetting the application settings.

If resetting does not help, follow the following instructions:
1) Uninstall the application;
2) Go to the following folder on your device: C: Users USER AppData Local Packages 24711Mixilab.Animotica_c39s816dkej80Settings (You would have to insert the actual PC name instead of the {USER} string). Please delete all of the files in this folder;
3) Reboot your device;
4) Install Animotica back.

Contact us if you need any further assistance.

Best regards,
Animotica Team