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Not launching


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Tamsin James

I click the application to open it and it opens the start up screen for a few seconds then closes and does not open.

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Activity Newest / Oldest

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Mark B.

Merged with: Not launching

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Dave Nicholas

App fails to open. tried the steps to fix and it still fails? I paid, do you offer refunds?


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Mark B.

Merged with: Animotica Freezes and Crashes - July 18th, 2021

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John O.

Just recently, Animotica has been sluggish and eventually began freezing on me. I have updated to current version 1.1.106.0 via Microsoft Store & still having the same issue. I am noticing numerous "Runtime Broker" in Task Manager's "Processess", popping up whenever Animotica begins to crash. I have resorted to using Task Manager to completely close out the program.


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Mark B.

Merged with: Animotica crashes when opening a project.

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Connor MacLaren

Every time. Project wont open. Tried every way of opening it. All that time I put into it and I can't even open it.


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Laurel Noddin

I cannot open Animotica. I uninstalled and reinstalled and it still won't open. It used to crash intermittently but now it looks like it's going to open and then shuts down.


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Mark B.

Merged with: Crashing

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Mark B.

Hi,

Thank you for your reply! Could you tell us if this issue happens only while opening the application or opening an existing project? Does this issue happen with other applications installed from Microsoft Store?

We suggest taking a look at the article on fixing problems with apps from Microsoft Store ( support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac ).

We are looking forward to your reply.

Best regards,
Animotica Team


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Kimberly Fennell

I can't open the app at all. Everytime I click on it. It's non responsive then immediately closes. I've tried multiple times to open it without success


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Mark B.

Merged with: Can't open app

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Randall Pugh

I can not get the program to load anymore. When I go to start it, it only shows the splash screen but never opens.


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Mark B.

Merged with: Can not get the program to load

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Randall Pugh

I have tried to reset the app, and reinstall the app numerus times since I paid for it last year. Reinstalling it would work before but now it won't.


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Mark B.

Merged with: No quiere cargar Animotica

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Francis Javier Torres Hickey

tengo la versión PRO desde hace mas de 5 meses y hoy intente abrir el programa y no ha querido cargar


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Fer Caps

Nombre de la aplicación con errores: Votica.exe, versión: 1.0.0.0, marca de tiempo: 0x60be3bd6
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.1023, marca de tiempo: 0x924f9cdb
Código de excepción: 0x00001007
Desplazamiento de errores: 0x000000000010b39c
Identificador del proceso con errores: 0x1198
Hora de inicio de la aplicación con errores: 0x01d765c3cafc3190


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Mark B.

Merged with: Animotica does not open

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Tamsin James

I have completed the a recommended steps and still it opens just to the initial booting screen and then closes


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Mark B.

Merged with: The program does not load

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Francis Javier Torres Hickey

I try to load animotica and it does not open


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Mark B.

Merged with: Animotica stopped opening

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Guedes Luiz Guilherme

After the last Microsoft Windows Update


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Mark B.

Greetings,

Thank you for contacting Animotica Support Center! We are truly sorry for such a delayed answer. Please, be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.105.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).

Furthermore, we suggest going to the setting of Animotica on your personal device and check if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be located in the next folder on your computer - C: Users {PC Name] Documents Animotica Projects (You would have to insert the actual PC name instead of the {PC Name} string).
Also, we suggest going to the Animotica settings on your device and resetting the application settings.

If resetting does not help, follow the next instructions:
1) Uninstall the application;
2) Go to the next folder on your personal device: C: Users USER AppData Local Packages 24711Mixilab.Animotica_c39s816dkej80Settings (You would have to insert the actual PC name instead of the {USER} string). Please delete all of the files in this folder;
3) Reboot your device;
4) Install Animotica back.

Contact us if you need any further assistance.

Best regards,
Animotica Team