Errors and Bugs

Brennan Christensen

so very time i create a video the app just closes

Chris P. Bacon

I had this problem. Things I did that fixed it:
- Made sure I was logged into the Microsoft App Store (I was not)
- Made sure the App Permissions allowed File System access (this was off)

Saf Mirza

I bought the paid version a while back which now just shows a loading page and freezes up.

Mark from Animotica Team

Jacek Mongiałło

The app won't start no matter what. I've had Animotica pro ever since 2021. After I click the icon, it will initially start launching, and then turn itself off. Nothing helps, nor reinstalling the app, neither reseting it.

InfoScholar

Ladies and Gentlemen, I have used Animotica for about three PCs, now. what you need to do to resolve this problem is the following: go to Start>Control Panel>App settings>Animotica, and find the "Reset" button. Click that, and you will have to wait 10-15 minutes for the App to reset. I then would advise you reboot your PC. If you have a paid pro license, remember to open Google Store so it will re-instate full functionality. BE AWARE, this problem often recurs. Cheers, and have a great day!

Gopi Krishnan

I am trying to start the application but its not getting launched i see only the start screen i tried many times reinstalling but still the same.

Mark from Animotica Team

Merged with: Application not getting launched !!!

Mark from Animotica Team

Merged with: Animotica won't start

Scott Fennimore

My Animotica hasn't worked for some time now, and I purchased the full version.
I get the splash screen and then it just shuts down.
I have uninstalled and reinstalled, no success.
I'm not the only one with this problem.
How do I repair it? How do I get my payed Animotica to work again?

Scott Fennimore

I am running Windows 10 Pro, full up to date version.

No Fear

The app is not working for me anymore for months now. Its just shutting down after starting the app. Tried unstalling, deleting files etc. I purchased the Pro Version so if this doesnt get fixed, I want my money back.
I have a MSI laptop, windows 10.

Mark from Animotica Team

Merged with: Shutting down after starting

Charles H

My Animotica suddenly refuses to start. The initial startup screen comes up but then goes away. There has been no major changes on the computer and I attem0pted a hard terminate program from Windows 10. I also had Windows settings reset the program to no avail. What gives? Lets fix this.

Mark from Animotica Team

Merged with: Animotica doesn't start

Mark from Animotica Team

Merged with: Animotica disappears

William Fitzgerrel

First, my Animotica would not complete my project. Then when I tried to click on Animotica, it just would disappear.

Mark from Animotica Team

Thomas Matthew

The app suddenly stopped opening, I've tried resetting the app, I've ended the task and reopened it, and I reinstalled it. But nothing works.

Mark from Animotica Team

Merged with: It doesn't work any more

Martin Adams

Nothing happens when I click on the icon.

Mark from Animotica Team

Merged with: The app does not open

Daniele Perillo

I try to open the app as always, the first white screen comes but it freezes and doesn't go next, I have all my work projects and I can't lose them

Mark from Animotica Team

July Lai

I have a pro subscription with Animotica. Recently, Animotica stopped loading up for no apparent reason. When I try to load Animotica, I see the loading screen for a few seconds, and then the loading screen disappears and nothing happens.
When I go to Window > Event Viewer > Window Logs > Application, I can see the following error logs:

Faulting application name: Votica.exe, version: 1.0.0.0, time stamp: 0x60ef8397
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3086, time stamp: 0xe1ac3f79
Exception code: 0x00001007
Fault offset: 0x000000000012d8b2
Faulting process id: 0x3a70
Faulting application start time: 0x01d9a23f5a772a2b
Faulting application path: C:Program FilesWindowsApps24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80Votica.exe
Faulting module path: C:WINDOWSSystem32KERNELBASE.dll
Report Id: 79bdfadf-61d4-4b49-b561-5c1c8d9f9d45
Faulting package full name: 24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80
Faulting package-relative application ID: App

I’ve tried rebooting, uninstalling, installing a newer version, wsreset, application troubleshooter, sfc scan etc… But none of those worked.

How do I get Animotica to work on my computer again?

Adam Perry

I have been using the paid version for years. Now, whenever I click the icon, it goes to the startup screen then crashes.

Mark from Animotica Team

Merged with: The app crashes during startup

Adam Perry

I did just have a Windows Update? (Win 10)

July Lai

I found a temporary solution

On one of my Windows 10 computer, I created another User account on the computer under the Windows "Manage Users". Now when I sign in with the NEW USER that i created, I can download Animotica and start using it. But if login as the PREVIOUS user on this same computer, then Animotica will crash when I try to start it up, and the Event Viewer just gives me that Votica.exe issue in my earlier comments.

I have another NEW COMPUTER that is Dell Optiplex 790. However, the solution above does not work on my NEW COMPUTER no matter what I try. It just gives that Votica Error in the Event Viewer show in my earlier comments. I haven't downloaded anyother software on this New Computer yet...this is frustrating.

But at least I have one account on one computer that I can temporarily use Animotica with.

July Lai

I mentioned earlier I had the same issue with Votica.exe crashing. I tried all these thigns without any success:

- /sfc scannow - dos just says everything is fine
- dism /online /cleanup-image /restorehealth - successfully completed this command
- regsvr32 /i KernelBase.dll - this command failed, just said "The module "kernelbase.dll" was loaded but the entry-point DllRegisterServer was not found.
- found another version of KernelBase.dll from another computer that has the exact same Window edition, version and build number and copied over to my computer. But this crashed my computer and I had to revert back to an earlier image of my computer
- I BOUGHT A NEW COMPUTER WITH A NEW INSTALLATION OF WINDOWS ON IT

I did quite a few variations of these along with different variations of uninstall/install of Animotica and changing Animotica settings in the App Settings.

But none of these worked.

July Lai

I am also seeing the same Votica.exe error encountered by a few more people here. Here's screenshot

Randall Pugh

Has anyone found a fix for this yet?

Josh Friesner

It's been like this for months now. I paid for Pro version and I am very upset because I can't use it at all.

Mark from Animotica Team

Merged with: Crash after windows 10 april patch

Maurizio Bassi

Animonica not start after latest windows 10 patch.

Chris P. Bacon

Windows 10 error log:

The program Votica.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2524
Start Time: 01d8b6029eccff6b
Termination Time: 4294967295
Application Path: C:Program FilesWindowsApps24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80Votica.exe
Report Id: 21070ff4-0e76-4699-bc1b-e86d85df82c2
Faulting package full name: 24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80
Faulting package-relative application ID: App
Hang type: Quiesce

Mark from Animotica Team

Merged with: App no longer starts in Win10

Mark from Animotica Team

Merged with: Animotica don´t start anymore

Landosworld

In the loading screen abort the application everytime and is in this version useless.

Mark from Animotica Team

rainer aktvetos

First complaint was deleted without comment. But here again, you won't get away with your rip-off.
Ausnahmecode: 0x00001007
Fehleroffset: 0x000000000010fb62
ID des fehlerhaften Prozesses: 0x39c4
Startzeit der fehlerhaften Anwendung: 0x01d8be00a5e9f3b8
Pfad der fehlerhaften Anwendung: C:Program FilesWindowsApps24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80Votica.exe
Pfad des fehlerhaften Moduls: C:WINDOWSSystem32KERNELBASE.dll
Berichtskennung: d596397c-e769-4f33-853a-8a7ec36f8f1e
Vollständiger Name des fehlerhaften Pakets: 24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App

Dani Stinson

Everytime I try to launch Animotica it comes up for a couple of seconds and then closes. I have tried:
- Resetting the app
- Reinstalling
- Resetting the store
- Troubleshooting the store
- sfc scannow function

none of these have worked.

Mark from Animotica Team

Merged with: Animotica not launching

Mark from Animotica Team

Merged with: A APLICATIVO NÃO ABRE

EneAguiar

Olá, comprei o aplicativo acho que em 2017, e vinha usando normalmente, porém hoje o programa não abriu!
Fiz tudo que podia, que conhecia e nada resolveu.
Pode me orientar como fazer o aplicativo voltar a funcionar?
Tentei olhar alguma atualização na Microsoft Store, mas nada funciona.
Muito obrigada.
Deus abençoe a todos.
Irene

Prasanna Das

Hi Team,
I am using Animotica last one year ,but last 15 days app is getting hanged and not able to use . please do the needful.
I had already uninstalled and installed apps multiple times but same issues.

Regards,
Prasanna

Mark from Animotica Team

Kamya Brown

Every time I try to open the app it stays on this page

Mark from Animotica Team

Merged with: I cant get the app to open

Александр

The application does not open for 10 days.It opened 4 times and does not open anymore.I can't download the video.

Mark from Animotica Team

Merged with: The application does not open 10

Александр

Explain the reason.The application then opens, then I can't open it for a week.

Mark from Animotica Team

Merged with: The application does not open.

Life Nature

All ya have to do is just reset the App in the App setting on your Computer. It will mention that App data will be deleted. It work for me right now. It was stuck on welcome screen. Yw

Kellie Williams

I try to open the application and it doesnt get past the start screen

Mark from Animotica Team

Apiwat Butter Flavor

i open app today it cannot run , just reinstall again but still download :(

Mark from Animotica Team

Merged with: App cannot open

Arcade Alchemist

windows updates and now app won't open.

GG

looks like NO one at Mixlab care about this app not working it seems

Tracy Pegram

This has been going on for months. I first contacted them in July 2021 and they eventually admitted that there was a problem that they were looking into. Been using other software since, but tried Animotica again today (as I have paid for Pro) - still got the same problem. I've now reported it to Microsoft - see if that helps.

Tracy Pegram

I am having the same problem too. Have uninstalled, reinstalled, tried everything I can think of. Launch the programme (I have a subscription) and it crashes and closes within seconds.

rainer aktvetos

Gekauft am 2.2.2022, heute am 8.2.2022 geht es schon nicht mehr. Kurzer Ladebildschirm, dann schließt sich das ganze kommentarlos.
Ganz kommentarlos nicht, der Eventviewer zeigt etwas an:
Name der fehlerhaften Anwendung: Votica.exe, Version: 1.0.0.0, Zeitstempel: 0x60ef9694
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.1466, Zeitstempel: 0xe01c7650
Ausnahmecode: 0x00001007
Fehleroffset: 0x000000000010b362
ID des fehlerhaften Prozesses: 0x2e3c
Startzeit der fehlerhaften Anwendung: 0x01d81ce2a26efcff
Pfad der fehlerhaften Anwendung: C:Program FilesWindowsApps24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80Votica.exe
Pfad des fehlerhaften Moduls: C:WINDOWSSystem32KERNELBASE.dll
Berichtskennung: c6f06c4e-27ab-456b-801b-1e99a3abba33
Vollständiger Name des fehlerhaften Pakets: 24711Mixilab.Animotica_1.1.106.0_x64__c39s816dkej80


Sämtliche Sachen probiert, die ich dazu gefunden habe. WSreset, neu install, App Fehlerdiag. c39s816dkej80Settings gelöscht, hilft nicht.

kaisla

Still no solution? It's been four months since I last checked this forum... This is way overdue, I can't believe there has been little to no acknowledgement. I saw someone say three months ago that they're working on it for the next update, but it's really starting to seem like the day it'll be fixed will never come.

Mason Walters

I have used this for about a year, and as of a few days ago the app no longer will open. the splash screen appears for a couple of seconds then closes. this is the case on my PC, but not on my laptop, as it will open and work just fine there. both my laptop and PC are both running windows 11, so it is difficult for me to find out what the issue is because I have done all of the recommended fixes from animotica's help page.

Mark from Animotica Team

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Rob S.

It starts up, says it's loading project, & then shuts itself down. There seems to be now way to stop automatically loading a project. I paid for the version on Microsoft Store ... please help!

Mark from Animotica Team

Merged with: Won't open

P Strupp

I purchased Animotica Pro. I used it about a week ago. I need to open it & edit & re-save my video. When I try to open the app, all I get is an opening screen. The app doesn't open.

Clever Larsen

Devolvam o dinheiro. O programa não funciona!!

JohannaP

Are you serious? People reported this problem already several months ago and you still have not come up with a solution?? I have got the same problem and am very upset, since I too bought the full pro version. I tried the steps you suggested and several other things - nothing. Please find a solution!

Rob S.

What does "held for moderation" mean? I'm trying to trim a video but since it tries to autoload a project (which project I don't know) and then terminates itself, I don't know what to do. Please help!

Mark from Animotica Team

Merged with: App not opening

Vicky Laycock

Tried to open Animotica this evening and it won't open. I've uninstalled it and re-installed but still not opening.

Mark from Animotica Team

Merged with: Crash

Hailey Schwartz

For a few months now, every time I go to open animotica it just shows the logo for a bit as if it's going to start up, and then immediately crashes. I even uninstalled it and reinstalled it on my pc and this still happens.

POON

Having the same problem. I am on Windows 10 running Animotica v1.1.106.0.

Mark from Animotica Team

Merged with: Nie uruchamia się

Piotr Margas

PO restarcie Systemu Windows 10 Aplikacja Anim,..Full version nie uruchamia się na komputerze.

Charles Johnson

App crashes when I attempt to use the snapshot section and use the snapshot for next clip it processes that but when I move the clip into place it crashes every time and doesn't save it. I use this app daily for you tube so this is very upsetting. also have the paid version too......

Mark from Animotica Team

Merged with: App keeps crashing

Ross Peters

Another user whose app suddenly stopped launching. Goes to splash screen, waits about a second, then closes without warning. Still works on my desktop PC, but my HP Spectre x360 will no longer run it.

Mark from Animotica Team

Merged with: App not launching

kaisla

Been using Animotica for a good while, but today it began crashing while trying to launch. Yesterday it worked just fine. I've tried all methods suggested on the forum but none have been successful in fixing the issue. I've paid for the pro version and enjoyed using it, so it'd be great if you could solve this issue soon.

kaisla

Anyone have any updates on this issue? Did anyone (somehow) get it to work? It was working just fine for me yesterday but started having this issue today, and have not found a single solution.

Krishna Sumanth Alwala

App is not launching. Please fix it soon or refund the money

Angela Birkman

Just today After the Update Yesterday the app continuously crashes. I have tried all the steps but none work.

Eclipse Gaming - Roblox

I haven't been able to log in to Animotica because whenever I open it, It stays on the home screen and doesn't load. Either fix this or refund me for the Full Pro that I bought.

Mark from Animotica Team

Merged with: Animotica Not Launching

Damion Smith

I have unistalled and reinstalled several time and the app just keeps crashing at boot. Help please! Thx!

Mark from Animotica Team

Merged with: App crashes at start

Coffee Mage

Is there any plans to update this app, or should I ask for a refund...

langliet

I also cannot get this app to function. I followed the instructions to update my computer, uninstall and reinstall the app itself...I purchased the full version and can only say this is very upsetting.

Stephen Meinke

I've tried all the above steps. I can open any projects, the app or any clips. Very frustrated.

Kara S

Animotica will not open. I have uninstalled and reinstalled the program several times, restarted the computer between uninstalls and reinstalls as well. Seems like an actual issue with the program with so many people posting about it. In addition to just clicking on the program to open it I've also tried the right click on various file types to attempt to open it. The logo comes up for a few seconds, and then vanishes. Occasionally it's still running in the task manager, but usually it's not.

Heather McCormick

Animtocia will not open. I have uninstalled and reinstalled the program several times, cleared the cache and scrubbed my computer of any details of Animtocia so the install would be fresh. It still will not open.

Mark from Animotica Team

Merged with: Won't open

Ninja Dave

Animotica does not load (same problem as reported here, start screen then closes) on my new PC running Win 10 Home, v20H2 os.build 19042.1110 which I purchased specifically for video editing (go figure!).

It continues to load on my old PC running Win 10 Pro v20H2 os.build 19042.867

Mark from Animotica Team

Merged with: Not launching

Dave Nicholas

App fails to open. tried the steps to fix and it still fails? I paid, do you offer refunds?

Mark from Animotica Team

Merged with: Animotica Freezes and Crashes - July 18th, 2021

John O.

Just recently, Animotica has been sluggish and eventually began freezing on me. I have updated to current version 1.1.106.0 via Microsoft Store & still having the same issue. I am noticing numerous "Runtime Broker" in Task Manager's "Processess", popping up whenever Animotica begins to crash. I have resorted to using Task Manager to completely close out the program.

Mark from Animotica Team

Connor MacLaren

Every time. Project wont open. Tried every way of opening it. All that time I put into it and I can't even open it.

Mark from Animotica Team

Merged with: Crashing

Laurel Noddin

I cannot open Animotica. I uninstalled and reinstalled and it still won't open. It used to crash intermittently but now it looks like it's going to open and then shuts down.

Mark from Animotica Team

Hi,

Thank you for your reply! Could you tell us if this issue happens only while opening the application or opening an existing project? Does this issue happen with other applications installed from Microsoft Store?

We suggest taking a look at the article on fixing problems with apps from Microsoft Store ( support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac ).

We are looking forward to your reply.

Best regards,
Animotica Team

Kimberly Fennell

I can't open the app at all. Everytime I click on it. It's non responsive then immediately closes. I've tried multiple times to open it without success

Mark from Animotica Team

Merged with: Can't open app

Randall Pugh

I can not get the program to load anymore. When I go to start it, it only shows the splash screen but never opens.

Mark from Animotica Team

Merged with: Can not get the program to load

Randall Pugh

I have tried to reset the app, and reinstall the app numerus times since I paid for it last year. Reinstalling it would work before but now it won't.

Mark from Animotica Team

Merged with: No quiere cargar Animotica

Francis Javier Torres Hickey

tengo la versión PRO desde hace mas de 5 meses y hoy intente abrir el programa y no ha querido cargar

Mark from Animotica Team

Merged with: Animotica does not open

Fer Caps

Nombre de la aplicación con errores: Votica.exe, versión: 1.0.0.0, marca de tiempo: 0x60be3bd6
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.1023, marca de tiempo: 0x924f9cdb
Código de excepción: 0x00001007
Desplazamiento de errores: 0x000000000010b39c
Identificador del proceso con errores: 0x1198
Hora de inicio de la aplicación con errores: 0x01d765c3cafc3190

Tamsin James

I have completed the a recommended steps and still it opens just to the initial booting screen and then closes

Francis Javier Torres Hickey

I try to load animotica and it does not open

Mark from Animotica Team

Merged with: The program does not load

Guedes Luiz Guilherme

After the last Microsoft Windows Update

Mark from Animotica Team

Merged with: Animotica stopped opening

Mark from Animotica Team

Greetings,

Thank you for contacting Animotica Support Center! We are truly sorry for such a delayed answer. Please ensure you are running the latest versions of Animotica (ver.1.1.106.0).

Furthermore, we suggest going to the setting of Animotica on your device and checking if all permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be found in the following folder on your computer - C: Users {PC Name] Documents Animotica Projects (You would have to insert the actual PC name instead of the {PC Name} string).
Also, we suggest going to the Animotica settings on your device and resetting the application settings.

If resetting does not help, follow the next instructions:
1) Uninstall the application;
2) Go to the next folder on your device: C: Users/{USER}/AppData/Local/Packages/24711Mixilab.Animotica_c39s816dkej80Settings (You would have to insert the actual PC name instead of the {USER} string). Please delete all of the files in this folder;
3) Reboot your device;
4) Install Animotica back.

Contact us if you need any further assistance.

Best regards,
Animotica Team