I was working on video clip. Videos were with sound, plus I added some sounds that Animotica was offering. After creating the video only Animotica's sounds were saved, all the rest muted. Please, tell me how it can be fixed
We suggest using different audio codecs (ACC or FLAC) when you save your video project. That should resolve the matter with the sound in your video. Please see the attachment.
We recommend using the Prepare Videos For Animotica tool that also can help to eliminate this issue. Please take a look at the article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).
Contact us via email if you need any further assistance - firstname.lastname@example.org.
Best of luck,