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Export video issue


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Lars Erik Ravneberg

I get an error saying "(Exception from hresult: 0x80070002)". The error prevents med from exporting my work from animotica too an MP4 format.

What to do?

A

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Alex G.

Hi Lars! Please, be sure that you didn't change location (didn't move) or rename the files that you use in your project.


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Mark B.

Hi,

Thank you for contacting us! Here are a couple of instructions that should help to solve the issue you have using Animotica:

1. We suggest looking at an article on fixing the issue when you cannot save your project (support.mixilab.com/hc/en-us/articles/360029070832-I-can-t-save-my-project-how-to-fix-it-).

2. Also, try to use the "Prepare your video for Animotica" tool to convert your video to a compatible format with Animotica. Then you will need to start a new project using a "prepared" video and try to save your video again. Take a look at an article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).

3. If these instructions do not help, we kindly ask you to collect your Animotica project's video files and upload them to cloud storage such as Google Drive, DropBox, MEGA and send u a link to access these files. This will help us figure out the solution to the issue you have been experiencing while using our app. Please take a look at an article on how to collect files to share Animotica projects.

Contact us via email if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team