Export video issue

Lars Erik Ravneberg

I get an error saying "(Exception from hresult: 0x80070002)". The error prevents med from exporting my work from animotica too an MP4 format.

What to do?


Activity Newest / Oldest


Alex G.

Hi Lars! Please, be sure that you didn't change location (didn't move) or rename the files that you use in your project.


Mark B.


Thank you for contacting us! Here are a couple of instructions that should help to solve the issue you have using Animotica:

1. We suggest looking at an article on fixing the issue when you cannot save your project (support.mixilab.com/hc/en-us/articles/360029070832-I-can-t-save-my-project-how-to-fix-it-).

2. Also, try to use the "Prepare your video for Animotica" tool to convert your video to a compatible format with Animotica. Then you will need to start a new project using a "prepared" video and try to save your video again. Take a look at an article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).

3. If these instructions do not help, we kindly ask you to collect your Animotica project's video files and upload them to cloud storage such as Google Drive, DropBox, MEGA and send u a link to access these files. This will help us figure out the solution to the issue you have been experiencing while using our app. Please take a look at an article on how to collect files to share Animotica projects.

Contact us via email if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team