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Crashing


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Tobias Bohnacker

I have used it for some time now and at the beginning it was fine. Then it started to crash sometimes and now it crashes while starting.

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Activity Newest / Oldest

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Alex G.

Hi there! Also, we suggest resetting Animotica settings. It can help to resolve your issues.
To do that:
1)Going to the C:/Users/USER/AppData/Local/Packages/24711Mixilab.Animotica_c39s816dkej80/Settings (You would have to insert the actual PC name instead of the {USER} string)
2) Remove all files in this folder.

Best regards, Animotica Team


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bloxskit

App won't open and just crashes or stays on logo screen. Tried restarting and reinstalling, that worked for a while and now does not want to go to main menu.


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Alex G.

Merged with: Won't open

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Sharlene Delos Santos

Hello, Animotica seems to crash each time I try to open a project that I was previously working on and didn't encounter issues the whole day. I tried restarting my laptop and my Animotica app has the latest update. Is the project file too large maybe?


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Alex G.

Merged with: Crashing, project fails to load

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Tobias Bohnacker

I have used it for some time now and at the beginning it was fine. Then it started to crash sometimes and now it crashes while starting.


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Mark B.

Merged with: Crashing

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Mark B.

Hi!

Thank you for contacting us! Please follow the following instructions to eliminate the issue:
1) Please be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.100.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).
2) Reset the Store Cache:
1. Select “Start”;
2. Search “wsreset“;
3. Run the “wsreset” command;
4. The Store app should now automatically launch along with the
Command Prompt. The Command Prompt window will
automatically disappear after a couple of seconds.
3) Please ensure that the date, time, and region are set correctly on your device.
4) Run the Windows Troubleshoot:
1. Type "Troubleshoot" in the search field
2. Select Additional troubleshooter
3. Select Windows Store apps at the end of the list and run the
troubleshooter
5) Run the SFC scannow function:
1. Press the Windows key + X to open the main menu.
2. Click Command Prompt (Admin) to open the Command Prompt
as an administrator.
3. When Command Prompt opens, enter sfc /scannow and press
Enter.
4. The repair process will now start. Don't close Command Prompt or
interrupt the repair process.

Feel free to contact us if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team


M

Mark B.

Hi!

Thank you for contacting us! Please follow the following instructions to eliminate the issue:
1) Please be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.100.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).
2) Reset the Store Cache:
1. Select “Start”;
2. Search “wsreset“;
3. Run the “wsreset” command;
4. The Store app should now automatically launch along with the
Command Prompt. The Command Prompt window will
automatically disappear after a couple of seconds.
3) Please ensure that the date, time, and region are set correctly on your device.
4) Run the Windows Troubleshoot:
1. Type "Troubleshoot" in the search field
2. Select Additional troubleshooter
3. Select Windows Store apps at the end of the list and run the
troubleshooter
5) Run the SFC scannow function:
1. Press the Windows key + X to open the main menu.
2. Click Command Prompt (Admin) to open the Command Prompt
as an administrator.
3. When Command Prompt opens, enter sfc /scannow and press
Enter.
4. The repair process will now start. Don't close Command Prompt or
interrupt the repair process.

Feel free to contact us if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team


M

Mark B.

Hi Sharlene,

Thank you for contacting us! We kindly ask you to answer the following questions:
- Does it happen with every project or only with the specific one?
- When exactly does the application crash (For e.x. after pressing the "Open a project")?
- Do you receive a pop-up window asking you to link the file in the project?

We would greatly appreciate it if you will contact us via email - support@animotica.com.

Kind regards,
Animotica Team