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Crashing, bad quality


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olivia pasko

The quality when zooming in gets really bad, which honestly doesn't bother me that much, but when I go to add a sticker or split the video it crashes every. single. time. It's extremely frustrating and doesn't even save my progress. need to fix.

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Mark B.

Greetings,

Thank you for contacting Animotica Support Center! We are truly sorry for this inconvenience. Please, be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.100.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).

Furthermore, we suggest going to the setting of Animotica on your personal device and check if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be located in the next folder on your computer - C:Users{PC Name]DocumentsAnimoticaProjects (You would have to insert the actual PC name instead of the {PC Name} string).

Contact us via email if you need any further assistance - support@animotica.com.

Best regards,
Animotica Team