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26
Crashing
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Tobias Bohnacker |
I have used it for some time now and at the beginning it was fine. Then it started to crash sometimes and now it crashes while starting.
Activity Newest / Oldest
Alex Lotti
I can see that this bug is related to some font problems. So when we create a new windows user, it will start only with the system fonts, and then Animotica will open
Valerie C
yeahhh ive been having this issue. i thought it was because of my old laptop. but, now I know its not me. what app do you guys use instead?
Alex Lotti
tried the switch account and it worked
James Oliver
Hey. Found a work-a-round. I legit scoured the web for an answer. I followed every tip/trick strategy listed on here. I've had Animotica for a few years and it worked great, randomly sometime after upgrading to windows 11 it started to crash on the loading screen. The work-a-round: 1. Create a new Windows User Profile. (load from there, the end.)
Alex Lotti
Thank you!!! Worked !!
Arcade Alchemist
paid for a product that DOES NOT OPEN
i.gyazo.com/d59d52c38c0ac6ca505e272c7dbc8904.mp4
5 months ago,
what excuses is it this time?
Jonny Gill
This has gone way past the point of being a joke, I've paid for a product, I expect to be able to use it!! I get that repairs take time but we're far beyond what can be considered a "reasonable" amount of time.
Vicky Flark
Is this issue going to ever be fixed? I've followed all the suggestions and the program just won't open. I really liked using this program and would like to use it again.
Leo
Same issue here.
A Random guy
I emailed the support team, they said it's being worked on in the next update
Hopefully it rolls out soon, I can't use the app for about 5 month now
Trish C
So I take it we are not going to get a fix. This is very unprofessional. Especially for persons who paid money for a product. DO BETTER!
Davide Guglielmo
Same problem for me
Brian Lewis
Animotica app loading screen window pops up for a few seconds then crashes and disappears.
None of the reinstall or troubleshooting steps below fix the issue.
Microsoft Windows 10 Pro 10.0.19043
Animotica 1.1.106.0
Ernie Werezak
I am having the same issue, the app starts up for a few seconds then closes without any error.
I had emails with their support, but they weren't much help. I asked if I can get a previous version, but they haven't replied yet.
I checked the Windows Event Viewer to see what happen. Animotica crashed with Event ID 1000. This basically means that a specific application crashed due to unknown events. ... In another case, a module of Windows itself might be crashing due to corrupt system files or incompatible settings, etc
Since it looks like a lot is having this issue, it isn't a corrupt system, but a bad release of the app. This version of Animotica a will not work until they come out with a new version or an update.
DMF GAMING
Anyone Find A Solution?
Ion Holban
I have bought the Light version and it crashes every time I open it. The only way to continue a project is to uninstall it and reset it but it is still crashing. Very dissapointed as when it's working this app is quite good.
Alf Egil Høy-Petersen
Same problem here.
It crashes immediately after the splash screen, before the program actually opens. Tried the steps below without luck.
Ricardo P
hello, I followed-up the directions in the post but still every time I try to open the app on the latest version of Windows 10, it pops up, stays for a couple of seconds and it crashes and closes itself.
Laurel Noddin
I am experiencing the same problem.
Raphael
Same problem here:
Haven't used the app since about 3/4 weeks or so. And now that I need it, it won't start. Tried/executed all steps mentioned in this thread -> still won't start! Also removed/reinstalled.
newest Windows version (21H1) + Animotica 1.1.105.0
Alex G.
Hi there! Also, we suggest resetting Animotica settings. It can help to resolve your issues.
To do that:
1)Going to the C:/Users/USER/AppData/Local/Packages/24711Mixilab.Animotica_c39s816dkej80/Settings (You would have to insert the actual PC name instead of the {USER} string)
2) Remove all files in this folder.
Best regards, Animotica Team
Gunnar Schwede
Did what Alex suggested above. Removed the files, restarted computer, loaded a video, crashed.. Guess it's time for a better Video editor.... :/
Alex G.
Merged with: Won't open
bloxskit
App won't open and just crashes or stays on logo screen. Tried restarting and reinstalling, that worked for a while and now does not want to go to main menu.
Sharlene Delos Santos
Hello, Animotica seems to crash each time I try to open a project that I was previously working on and didn't encounter issues the whole day. I tried restarting my laptop and my Animotica app has the latest update. Is the project file too large maybe?
Alex G.
Merged with: Crashing, project fails to load
Tobias Bohnacker
I have used it for some time now and at the beginning it was fine. Then it started to crash sometimes and now it crashes while starting.
Mark from Animotica Team
Merged with: Crashing
Mark from Animotica Team
Hi!
Thank you for contacting us! Please follow the following instructions to eliminate the issue:
1) Please be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.100.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).
2) Reset the Store Cache:
1. Select “Start”;
2. Search “wsreset“;
3. Run the “wsreset” command;
4. The Store app should now automatically launch along with the
Command Prompt. The Command Prompt window will
automatically disappear after a couple of seconds.
3) Please ensure that the date, time, and region are set correctly on your device.
4) Run the Windows Troubleshoot:
1. Type "Troubleshoot" in the search field
2. Select Additional troubleshooter
3. Select Windows Store apps at the end of the list and run the
troubleshooter
5) Run the SFC scannow function:
1. Press the Windows key + X to open the main menu.
2. Click Command Prompt (Admin) to open the Command Prompt
as an administrator.
3. When Command Prompt opens, enter sfc /scannow and press
Enter.
4. The repair process will now start. Don't close Command Prompt or
interrupt the repair process.
Feel free to contact us if you need any further assistance - support@animotica.com.
Kind regards,
Animotica Team
Mark from Animotica Team
Hi!
Thank you for contacting us! Please follow the following instructions to eliminate the issue:
1) Please be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.100.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).
2) Reset the Store Cache:
1. Select “Start”;
2. Search “wsreset“;
3. Run the “wsreset” command;
4. The Store app should now automatically launch along with the
Command Prompt. The Command Prompt window will
automatically disappear after a couple of seconds.
3) Please ensure that the date, time, and region are set correctly on your device.
4) Run the Windows Troubleshoot:
1. Type "Troubleshoot" in the search field
2. Select Additional troubleshooter
3. Select Windows Store apps at the end of the list and run the
troubleshooter
5) Run the SFC scannow function:
1. Press the Windows key + X to open the main menu.
2. Click Command Prompt (Admin) to open the Command Prompt
as an administrator.
3. When Command Prompt opens, enter sfc /scannow and press
Enter.
4. The repair process will now start. Don't close Command Prompt or
interrupt the repair process.
Feel free to contact us if you need any further assistance - support@animotica.com.
Kind regards,
Animotica Team
Sanal
I am facing same issue and tried the above steps.. but still facing the issue
Jennifer Brack
I have followed the steps suggested by Mark B. however it has not resolved the issue. Animotica still won't load and crashes shortly after opening the splash screen. (Using Windows 11)
Mark from Animotica Team
Hi,
Thank you for contacting us! We kindly ask you to answer the following questions:
- Does it happen with every project or only with the specific one?
- When exactly does the application crash (For e.x. after pressing the "Open a project")?
- Do you receive a pop-up window asking you to link the file in the project?
We would greatly appreciate it if you will contact us via email - support@animotica.com.
Kind regards,
Animotica Team
Ticonite
The Animotica Software crashes whenever I open it. It always crashes on the "Animotica: Video Editor and Movie Maker" screen. I've uninstalled it and reset it but it is still crashing.
RegDog
the crashing happens on most every project. it freezes- though i can still hear the audio playing, but the video is frozen. sometimes the glitch happens while I'm simply editing clips, and other times it happens when i'm trying to save the project and it stops at a certain percentiage number and won't continue to save. i have to reboot computer every time and start again.
Amruth Kiran
Exactly the same issue with me. Using animotica pro. To edit single clip of 30 sec duration I had to restart my computer 15 times already. Please fix the issue.