3

Corrupt video


S
Sofiaa

I was editing my video yesterday, and today when I tried to open it, it says that the video is corrupt. I have the pro version and I do not understand why this happened.

A

Activity Newest / Oldest

Avatar

KristisCabana

Ugh I never had this happen and it just did it now and none of anyone's suggestions are helping. Well. There goes 3 hours of editing.


Avatar

Lindsey Walters

I had this problem, followed the link and doing that didnt work. I had moved all my mp4s from the folder I used when making it to another, when I put them all back in the original folder it just opened no problem.


Avatar

Ramon Gomez

I have the same issue and solution is not working, please advise.


Avatar

Sofia Restovic Berckemeyer

support.mixilab.com/hc/en-us/articles/360034960732-How-to-recover-a-damaged-or-lost-Animotica-project-) I fixed it with this! Also try to turn off your computer before trying again! Hope this helps


Avatar

Ramon Gomez

Tried as I saw this option prior, Any other ideas? Even the autosave file from 3 days ago, corrupt, but wasn't when i started it to add to the file.


Avatar

Mark from Animotica Team

Hi Sofia,

Thank you for contacting us! We are genuinely sorry for such a delayed answer. Please take a look at the article on how to recover a damaged project (support.mixilab.com/hc/en-us/articles/360034960732-How-to-recover-a-damaged-or-lost-Animotica-project-).

Contact us via email if you need any further assistance - support@animotica.com.

Best regards,
Animotica Team


  • S
S

Sofiaa

Thank you so much!!


R

Ryan Barker

Try xing out and reloading it... it happens to mine a lot.


  • S
S

Sofiaa

Thanks!