5

Cant seem to save project


R
Stardavid

stop saving when i go to save video

A

Activity Newest / Oldest

Avatar

Alex G.

Hey there! Please, be sure that you didn't change location (didn't move) or rename the files that you use in your project.


Avatar

Ron Tinsley

Receiving error msg's while trying to save/export video.


Avatar

Mark B.

Merged with: Not Able To export and save video

Avatar

Julienne Chloe Villena

The video isn't saving, it always say there is an error.


Avatar

Mark B.

Merged with: Saving is not working

Avatar

髙橋克己

The video made by this software could not be exported. What should I do to export/ save the video to my PC.


Avatar

Mark B.

Merged with: Video can not be exported.

Avatar

Mark B.

Hi,

Thank you for contacting us! Here are a couple of instructions that should help to solve the issue you have using Animotica:

1. We suggest looking at an article on fixing the issue when you cannot save your project (support.mixilab.com/hc/en-us/articles/360029070832-I-can-t-save-my-project-how-to-fix-it-).

2. Also, try to use the "Prepare your video for Animotica" tool to convert your video to a compatible format with Animotica. Then you will need to start a new project using a "prepared" video and try to save your video again. Take a look at an article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).

3. If these instructions do not help, we kindly ask you to collect your Animotica project's video files and upload them to cloud storage such as Google Drive, DropBox, MEGA and send u a link to access these files. This will help us figure out the solution to the issue you have been experiencing while using our app. Please take a look at an article on how to collect files to share Animotica projects.

Contact us via email if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team


M

Michael spencer


Avatar

Mark B.