Errors and Bugs

Mark from Animotica Team

Merged with: Not saving as project

Penny Horseman

Twice i have tried to save my work as a project and only get a thumbnail and lost a whole days work. It has rendered in the ned but it meant keeping my computer open until I was finished. I have set Animotica in settings as advised on the website.

Mark from Animotica Team

Merged with: Trying to export video

Bruce Barrera

I am trying to export my video and I am getting two error messages. I have attached the two messages.

Mark from Animotica Team

Merged with: Not able to save or export files

Sunny Chaudhary

whenever i click on save or export this error comes. please have a look

Karina Degenaro

Cuando voy a exportar me salta error de exportación

Mark from Animotica Team

Mark from Animotica Team

Malika Minadith

When I try to export a video, it says export error. I have tried many times but still it happens. The video starts to export but at ' 50% ', the error comes.

Mark from Animotica Team

Merged with: CANT SAVE VIDEO

Ian Marino

Before it strats rendering, ANimotica send the messages: "Exeption from HRESULT:80004005" and "Try again later" -- I am translating, as I use the portuguese version of the program.

Karina Degenaro

ERROR DE EXPORTACIÓN QUISIERA SABER COMO ARREGLARLO

Mike N

You could see if there are updates for the app. That may have been my issue.

sukhvinder sandhu

The uploads stops stating the handle with which this oplock was associated has been closed. The oplock is now broken. Exception from HRESULT: 0x80070323

Mark from Animotica Team

Merged with: Cannot Export the video

shubham sharma

i couldnt download the video after editind as it is showing error.
the error says sink could not provide valid output file because required headers were not provided to the sink..
it shows error 0xC00D4A45

Mark from Animotica Team

Merged with: Couldnt download the video after editing

Mark from Animotica Team

Merged with: Unable to export.upblock showing

abhaya joglekar

Penny Horseman

I have completed my video and it is ready to export after about 9 % it tell me there is an error. HRESULT 0x80070323

Mark from Animotica Team

Merged with: Video will not render and export

Penny Horseman

After 9% rendering error message HRESULT0x80070323

Mark from Animotica Team

Merged with: Video will not render and export

Alex G.

Hey there! Please, be sure that you didn't change location (didn't move) or rename the files that you use in your project.

Ron Tinsley

Receiving error msg's while trying to save/export video.

Mark from Animotica Team

Merged with: Not Able To export and save video

Mark from Animotica Team

Merged with: Saving is not working

Julienne Chloe Villena

The video isn't saving, it always say there is an error.

Mark from Animotica Team

Merged with: Video can not be exported.

髙橋克己

The video made by this software could not be exported. What should I do to export/ save the video to my PC.

Mark from Animotica Team

Hi,

Thank you for contacting us! Here are a couple of instructions that should help to solve the issue you have using Animotica:

1. We suggest looking at an article on fixing the issue when you cannot save your project (support.mixilab.com/hc/en-us/articles/360029070832-I-can-t-save-my-project-how-to-fix-it-).

2. Also, try to use the "Prepare your video for Animotica" tool to convert your video to a compatible format with Animotica. Then you will need to start a new project using a "prepared" video and try to save your video again. Take a look at an article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).

3. If these instructions do not help, we kindly ask you to collect your Animotica project's video files and upload them to cloud storage such as Google Drive, DropBox, MEGA and send u a link to access these files. This will help us figure out the solution to the issue you have been experiencing while using our app. Please take a look at an article on how to collect files to share Animotica projects.

Contact us via email if you need any further assistance - support@animotica.com.

Kind regards,
Animotica Team

Mark from Animotica Team

Michael spencer