Voters 8
-
-
Z
-
-
D
-
D
-
-
R
- + 2 voters
-
8
Can't open a new project
- Open
- Subscribe
|
Z |
Zarin Machanda |
When I open the app and click on New Project nothing happens.
Activity Newest / Oldest
Mark from Animotica Team
Merged with: App crashes
richard marez
cant even start a project
Alex G.
Hello there! Please, be sure that your Windows 10 version is updated at least OS Build 19041.
This bug presents only on old version of Windows 10, we recommend to update your OS to fix it.
Thanks for understanding.
Deep Henna
On clicking new project nothing is opening. No response. I am not able to crete the Videos
Alex G.
Merged with: New Project not Opening
Andrew Paulmeno
I have tried restarting the computer, resetting the app, uninstalling & reinstalling, etc. Ever since the update that ran on 5/6/2021 I have been unable to use Animotica.
Mark from Animotica Team
Merged with: New Project Button is Non-Responsive
Lisa VanAllen
Some one was helping in email but they stopped
Alex G.
Merged with: Can not open a new project
Alex G.
Hello there! We are truly sorry that you faced this problem. Our team works hard to find out the reason and resolve this problem!
We advise you to try to start a new project with Edit video or Rotate video tools. These ones have the same features.
If you still face the problem, please give us know.
Kayla Willey
Wont start a new or open existing projects
Alex G.
Merged with: Cant Start any Project
Dittie Galang
Nothing happens when I click the 'new project' button
Alex G.
Merged with: Cannot open new project
Mark from Animotica Team
Kayla,
Thank you for your feedback! We suggest going to the Animotica settings on your device and resetting the application settings.
If resetting does not help, follow the next instructions:
1) Uninstall the application;
2) Go to the next folder on your personal device: C:UsersUSERAppDataLocalPackages24711Mixilab.Animotica_c39s816dkej80Settings (You would have to insert the actual PC name instead of the {USER} string). Please delete all of the files in this folder;
3) Reboot your device;
4) Install Animotica back.
Contact us if you need any further assistance @ support@animotica.com.
Best regards,
Animotica Team,