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Can't open a new project


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Zarin Machanda

When I open the app and click on New Project nothing happens.

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Activity Newest / Oldest

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Alex G.

Hello there! Please, be sure that your Windows 10 version is updated at least OS Build 19041.
This bug presents only on old version of Windows 10, we recommend to update your OS to fix it.

Thanks for understanding.


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Deep Henna

On clicking new project nothing is opening. No response. I am not able to crete the Videos


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Alex G.

Merged with: New Project not Opening

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Andrew Paulmeno

I have tried restarting the computer, resetting the app, uninstalling & reinstalling, etc. Ever since the update that ran on 5/6/2021 I have been unable to use Animotica.


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Mark B.

Merged with: New Project Button is Non-Responsive

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Lisa VanAllen

Some one was helping in email but they stopped


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Alex G.

Merged with: Can not open a new project

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Alex G.

Hello there! We are truly sorry that you faced this problem. Our team works hard to find out the reason and resolve this problem!
We advise you to try to start a new project with Edit video or Rotate video tools. These ones have the same features.
If you still face the problem, please give us know.


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Kayla Willey

Wont start a new or open existing projects


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Alex G.

Merged with: Cant Start any Project

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Dittie Galang

Nothing happens when I click the 'new project' button


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Alex G.

Merged with: Cannot open new project

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Mark B.

Kayla,

Thank you for your feedback! We suggest going to the Animotica settings on your device and resetting the application settings.
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If resetting does not help, follow the next instructions:
1) Uninstall the application;
2) Go to the next folder on your personal device: C:UsersUSERAppDataLocalPackages24711Mixilab.Animotica_c39s816dkej80Settings (You would have to insert the actual PC name instead of the {USER} string). Please delete all of the files in this folder;
3) Reboot your device;
4) Install Animotica back.

Contact us if you need any further assistance @ support@animotica.com.

Best regards,
Animotica Team,