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Can't Export Video


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IM Your Blueberry Pie

Hi Animotica. I've been using this video editor for months now. But this problem never happen. I try export my video and this appear. 'The sample allocator is currently empty, due to outstanding requests.(0xC00D4A3E)'. So what should I do to fix this? Please help me...

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Olorundamilola Okemeta

Hello. I am currently working on a school project and I did pay for the PRO version of the app but still wasn't allowed to export my files. How do I go about this? This is quite urgent. Kindly, get back to me as soon as possible. Thank you.


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Mark B.

Merged with: COULDN NOT EXPORT MY FILES

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Mark B.

Greetings,

Thank you for your feedback! Here are a couple of instructions that should help to solve the issue you have using Animotica:

1. We suggest looking at an article on fixing the issue when you cannot save your project (support.mixilab.com/hc/en-us/articles/360029070832-I-can-t-save-my-project-how-to-fix-it-).

2. Also, try to use the "Prepare your video for Animotica" tool to convert your video to a compatible format with Animotica. Then you will need to start a new project using a "prepared" video and save your video again. Take a look at an article on how to prepare videos for Animotica (support.mixilab.com/hc/en-us/articles/360039607991-How-To-Prepare-Videos-For-Animotica).

3. If these instructions do not help, we kindly ask you to collect your Animotica project's video files and upload them to cloud storage such as Google Drive, DropBox, MEGA and send u a link to access these files. This will help us figure out the solution to the issue you have been experiencing while using our app. Please take a look at an article on how to collect files to share Animotica projects (support.mixilab.com/hc/en-us/articles/360033595951-How-to-Collect-Files-to-Share-Animotica-Projects).

Contact us if you need any further assistance @ support@animotica.com.

Kind regards,
Animotica Team


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TE Flo


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Mark B.

Merged with: When exporting is says error

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TE Flo