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App won't open
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Daijah Guns |
I am trying to open the app to edit a video by tonight but when I click on the app, it loads for a second thenshuts off. Please help!!
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Alphonse Andrades
I got a new anti-virus program called bitdefender, and when I try to open animotica it closes before it finishes loading. I've turned to open it with bitdefender turned off but it still won't open. I even have tried re-installing. windows is updated.
I can't give the windowsapp folder to bitdefender to exempt. am I the only one having issues with animotica not opening?
Mark from Animotica Team
Merged with: Animotica won't open?
Bobby Barracuda
Hallo. Leider kann ich die App, obwohl ich sie gekauft habe, nicht mehr öffnen!
Mark from Animotica Team
Merged with: App stürzt sofort nach dem Start ab
Mark from Animotica Team
Hi!
Thank you for contacting us! Please follow the following instructions to eliminate the issue:
1) Please be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.103.0). Please look at an article on finding out what version of Windows 10 you are currently running (support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808).
2) Reset the Store Cache:
1. Select “Start”;
2. Search “wsreset“;
3. Run the “wsreset” command;
4. The Store app should now automatically launch along with the
Command Prompt. The Command Prompt window will
automatically disappear after a couple of seconds.
3) Please ensure that the date, time, and region are set correctly on your device.
4) Run the Windows Troubleshoot:
1. Type "Troubleshoot" in the search field
2. Select Additional troubleshooter
3. Select Windows Store apps at the end of the list and run the
troubleshooter
5) Run the SFC scannow function:
1. Press the Windows key + X to open the main menu.
2. Click Command Prompt (Admin) to open the Command Prompt
as an administrator.
3. When Command Prompt opens, enter sfc /scannow and press
Enter.
4. The repair process will now start. Don't close Command Prompt or
interrupt the repair process.
Feel free to contact us if you need any further assistance - support@animotica.com.
Kind regards,
Animotica Team