Errors and Bugs

Denis Heynen

Where's the fix/update for Windows 11? I paid for the Pro version, but it keeps crashing/freezing, as reported by many other users here.

Mark from Animotica Team

Merged with: FREEZING UP

Carie Compton

i have 4 videos just sitting in the "software" as you call it. every time i go to edit it freezes up or freezes and the sound keeps going. please do something i can't afford adobe premiere pro

Keith Huddy

I had a similar problem . I seemed to cure it by selecting videos via video converter in the video preparations part and now it runs fine.

Mark from Animotica Team

Pisces III

The app keeps crashing and freezing when attempting to use it.

Sreekanth Kollipara

The video keeps freezing, we tried fixes you have suggested here, it doesnt help . Please provide a solution

Thanks

Mark from Animotica Team

Merged with: The video keeps freezing,

Mark from Animotica Team

Merged with: Crashing and Freezing

Madeline Magness

Hello team, for the last few months the app has been freezing up after every 1 or 2 edits are made making the app unusable, and the only way to close it is through task manager. Please advise

Mark from Animotica Team

Merged with: Freezing when editing

Belinda Leopold

Literally unusable-I paid for full package too. Keeps freezing...can't get anything done!
I'm using Windows 11 on my laptop....HELP PLEASE!

Sheri

I've been using Animotica for a couple of years, but not year-round. Now that I'm using it again, it is freezing every couple of minutes! This was not an issue a year ago when I was using it! I just paid for full pro and thought that would help, but it did not. Animotica - this problem needs to be addressed!

William Virella

Mine as well! Within moments the app freezes. To the point that I have to force close the app. Is there a fix or a REFUND?

William Virella

Mine is freezing too. Within moments of starting.

Herbert Schiller

Same problem here, as most said it makes it unusable. Can anyone from the team confirm the status of the project? Is this abandoned? according to the changelog, the last update was on May 21 for version 1.1.103.0, the Microsoft Store states version 1.1.106.0 but can't see when this was released and what exactly the update addressed. I am asking because if this is abandoned I can move on and search for new solutions. Thank you

Belinda Leopold

Literally unusable-I paid for full package too. Keeps freezing...can't get anything done!
I'm using Windows 11 on my laptop....HELP PLEASE!

Iain Hamilton

It freezes up so much it is unusable. I’m probably going to have to buy a different program because it seems like this has been a due for many people for a while and it’s not getting fixed.

Mark from Animotica Team

Merged with: Freezing

Benizo Gomes

boa noite quero comunicar que nao consigo abrir o projeto depois de salvo, quero fazer edição e nao consigo fica o programa fechando direto.

Benizo Gomes

Nao consigo editar novamente o projeto que ja foi salvo

Lar Bowler

I've only started using Animotica, all updated version, and paid for the full version of it also, as well as using the latest update of Windows 10, within a few mins of starting a project, the whole thing freezes and I have to go to Task Manager to End Task.

This is not good for me as I have numerous long form podcasts coming up I need to edit and this is not helping.

My friend, who suggested Animotica to me and has been using it for quite some time, is now having the same issues. I can see from a previous thread that we are not alone.

I am starting a new thread to get more attention from the Animotica team

Please advise

Mark from Animotica Team

Merged with: Animotica Freezing - Thread 2

ՏTᗩᑕᗴY

IT happens after a few seconds of editing. Freezing, audio and video out of sync, it's a mess. we should be offered a refund

Mark from Animotica Team

Merged with: Freezing

Mark from Animotica Team

Merged with: Freezes

Jhonata Antunes

it just freezes 20 s after i start the edit.

Baseline Farm

The app was working great until a few weeks ago. When I start editing a video it freezes and does not allow me to exit from the app. or close it. I want to purchase this appt but not if it continues to have this problem

Mark from Animotica Team

Merged with: It freezes

Mark from Animotica Team

Merged with: Application crashed in the middle of video editing

Richard Dixon

Was in the middle of creating and editing my video for youtube when the application froze and was unresponsive for 30 minutes. It was accessible after that but the video being edited had been removed even after I saved it multiple times during editing.

Mark from Animotica Team

Merged with: Plantage

adrien Rochat

J'essaye de faire des vidéos mais le logiciel fait que de planter, a chaque fois je suis obligé redémarrer mon ordi car l'application reste figée.
Pouvez-vous faire quelque chose ?

Bethany Loud

Every time I open one of my projects, the app freezes and crashes. It won't save, either. The audio also keeps muting before crashing.

Mark from Animotica Team

Merged with: Crashing

Bethany Loud

Every time I open one of my projects, the app freezes and crashes. It won't save, either. The audio also keeps muting before crashing.

Mark from Animotica Team

Merged with: Crashing

Becki Munro

Hi, I have had a lot of freezing issues with Animotica over the past two weeks. I have seen that a lot of other users have had the same issue, so it is not an isolated problem. I have seen your late response to calls for support, and the issue still has not been resolved. Your response was as useful as a chocolate teapot! Can you please let me, and everyone else know how you plan to fix these issues, along with a timeframe. I, like many others, have the paid version, and this is now causing me issues with hitting my important deadlines. If you are unable to resolve the issue, I would like to request a refund. It is a shame because it was a very good video editing programme. I really hope this issue can be resolved quickly. I look forward to hearing from you.

Mark from Animotica Team

Merged with: Screen Freeze - Animotica unusable

Molly Whitchurch

The app keeps freezing and locking up, I have to manually shut it down and it's impossible to get any work done. It was fine until yesterday.

Mark from Animotica Team

Merged with: App keeps freezing

james

App freezes up a few minutes unto project. worked great up until about 10 hours ago.

Mark from Animotica Team

Merged with: App freezes

Mark from Animotica Team

Merged with: App freezes

james

app freezes about two or three minutes into a project.

Mark from Animotica Team

Merged with: App keeps freezing

Molly Whitchurch

The app keeps freezing and locking up, I have to manually shut it down and it's impossible to get any work done. It was fine until yesterday.

Mark from Animotica Team

Jaye Lene Long

I have loaded a video I want to edit/revise and the app keeps locking up that all I can do is reboot my computer.

Is there an issue with the app or an update?

Mark from Animotica Team

Hi Ahmed,

Thank you for contacting us! Please accept our genuine apologies for such a delayed answer. We recommend going to the application settings, specifically the performance section, to enable the hardware acceleration for playback and encoding.

Contact us if you have any further questions.

Best regards,
Animotica Team

Mark from Animotica Team

Stacey,

Thank you for your feedback! We recommend going to the application settings, specifically the performance section, set the settings as shown in the example below. Also, please see if turning on the proxies helps resolve this problem.

Contact us if you have any further questions.

Best regards,
Animotica Team